policies and FREQUENTLY ASKED QUESTIONS
PRIOR TO ARRIVAL
Do I need to make reservations for my treatment?
Sherwood Village Spa welcomes walk-in guests based upon availability, however we highly recommend that you make reservations at least 3 days in advance to ensure availability.
What time shall I arrive?
To enhance your spa experience, please arrive 15-20 minutes before your scheduled treatment. This will allow time to relax in our lounges, use our spa facilities, or visit our spa shop area.
What should I wear?
Comfort is of utmost importance. You may choose to wear a comfortable robe and sandals supplied by the Spa (when a Spa package is booked). We recommend you bring comfortable flip flops with you when receiving a pedicure. We do provide disposible flip flops for clients in case you do forget or don’t have appropriate foot wear.
What if I am late for my appointment?
If you’re running late for your appointment, please call us and we will try to make adjustments so that you can enjoy all of the time that was scheduled. However, please understand that this will not always be possible. If you are late, you will be responsible for payment for the entire service that was scheduled. For courtesy to other guests, you may not receive the full duration of your treatment.
Can I request a particular aethetician or therapist?
Yes. Some clients may prefer a particular aethetician or therapist’s style. If you have a preference, please let us know upon booking.
Are gift certificates available?
You may purchase gift certificates for a specific dollar amount. Spa gift certificates can be used toward services or purchases at our Spa boutique. Gift certificates can be purchased in person, or over the phone.
Do you provide massage therapy insurance receipts?
Yes we provide insurance receipts towards massages performed by our registered massage therapists. Please note that it is not possible to give receipts if payment is by a gift certificate.
What is the procedure after I check in?
You’ll be able to relax in our lounge or in the spa shop area until your appointment time, and we suggest this as a transition time to help you forget the world outside. We hope you’ll enjoy complimentary tea and cold water and relax to our music until it’s time for your appointment, when you’ll be greeted in the lounge by your aesthetician or therapist.
Where will I keep my personal items?
Our treatment rooms allow space for personal items and changing clothes. If you should need to store your personal items elsewhere, our spa encourages the use of our lockers.
Do I need to discuss health conditions?
Honesty will result in the best treatment. If you believe there may be a contradiction that would prevent our aesthetician or therapist from giving you a treatment, please do not hesitate to call us in advance so we may determine whether written permission is required from your medical or chiropractic physician.
What are your cancellation policies?
We ask that you give us 24 hours' notice of any changes or cancellations. If less than 24 hours' notice is given or no shows, we charge the entire rate for the service scheduled.
What are your payment policies?
Payments may be made in advance or at the time of service. We accept cash and all major credit cards for services and for gratuities. Personal checks are not accepted. For any special offers, only one offer may be used for any service.
What are your gratuity policies?
Gratuities are not included in our prices, but they can be paid in cash or added onto charge cards. Gratuity envelopes are located at the checkout desk.