General Terms

All products sold by Village Wellness Spas Inc. are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. 

Cancellation Policy
48-hours notice is required to cancel or reschedule spa package and massage services. Please understand that you will be charged full service price if you change your appointment without the minimum notice.

Reservations and Cancellations
We kindly ask that you provide your credit card information prior to booking any appointment at the Village Wellness Spas. This is just to hold the booking and is not charged in advance. This policy has been set in place to benefit both our clients as well as the livelihood of our staff.

The booking of an appointment indicates that a service time has been reserved for you and therefore we have had to decline other customers for that particular service time at the spa.

We have a 24 hour cancellation policy due to a high demand for appointments. A credit card is required to hold all appointments and in case you cannot make it, please cancel your appointment 24 hours before.

A “no show” for an appointment will now result in a non-refundable payment for the full price
of the treatment by credit card, gift certificate, series or loyalty points. . 

We ask that you please arrive 5 minutes prior to your appointment time. We do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. We offer appointment reminders by phone or e-mail to ensure your appointment is not missed. Village Wellness Spas reserves the right to charge 100% of the service price when accommodating late clients.

By scheduling an appointment with Village Wellness Spas,
you are indicating that you understand and accept these terms.

Return Policy
Village Wellness Spas will offer a full refund on unopened products within 14 days of purchase; a Spa Credit within 30 days of purchase, upon presentation of a valid receipt. Skin Care products may be returned due to severe reaction within 14 days of purchase for a full refund upon presentation of a valid receipt; within 30 days of purchase a spa credit will be issued.

Sales are final on all makeup, cosmetics, nail and foot files, gift certificates and sale/promotional items.


Gift Certificates

Gift Certificates are worth the dollar value that was placed on them at the time of purchase; should you wish to suggest a spa service instead of stating the dollar value, please note that this is a recommendation only. Should your guest choose a different spa service, there may be a price adjustment accordingly, or should your guest redeem their gift card after a price increase, there may be a small amount owed by the guest for the suggested service. Price increases occur once per year.

All Gift Certificates issued will contain a Gift Certificate number that will be redeemed once used by a guest. Gift Certificates are strictly non-refundable, but may be used toward any service or product in the spa. Village Wellness Sp is not responsible for lost or stolen Gift Certificates.

*Please note that we DO NOT accept WaySpa Gift Certificates


Discounts
Discounts/ Offers are only available between the dates stated on discount cards given out by Village Wellness Spas. Discounts/offers will not be accepted once they are expired, no exceptions. Discounts will not be provided for Registered Massage Therapy. 


Village Wellness Spas reserves the right to refuse service(s) or a sale to anyone for any reason.

Our professionals will end a session and leave immediately if they feel uncomfortable and all such incidents of harassment in words or innuendos will be reported to the authorities. 

By scheduling an appointment with Village Wellness Spas, you are indicating that you understand and accept all of the terms stated on this website.


Website Terms
All information, graphics, data, and/or other items contained in this web site unless otherwise noted are the property of Humbertown Village Spa and Sherwood VillageSpa, collectively known as Village Spas, and are protected, without limitation, pursuant to domestic and foreign copyright and trademark laws. If you access this site, you agree to by the virtue of using it to the following terms and conditions. If you do not agree, with the following terms and conditions then we do not grant license and/or the right for you to access or use in any form this site